Q. What are some benefits of ordering from MotherBees?
A. Whether you are recovering from childbirth, surgery, working out, or you are on your monthly cycle, our Shiitake Broths are crafted to aid in replenishing lost fluids. Boost your immune system and aid as an anti-inflammatory agent.
Q. What is the last day of the week to order?
A. We require orders be placed by Thursday 11pm, PST. Orders placed after 6pm will be scheduled for the following Monday's shipment.
Q. How are the broths packed?
A. Our broths are frozen immediately after cooking, just the way you would after cooking a big batch at home. Sealed in BPA-free and FDA approved, Nylon/Polyethylene pouches.
Q. When will my food arrive?
A. Shipments go out every Monday and we aim for a 2-day UPS delivery. MotherBees is not responsible for any spoilage or lost items once packages leave our kitchen. Please double check your mailing address when placing orders.
Q. My package arrived, now what?
A. Please open immediately and place items in the fridge or freezer. Items placed in the fridge can be eaten within 5-7 days. Freezer items up to 4-6 months. Place packaging materials in your recycling bin.
Q. What is the ideal way to heat up the food?
A. There are three ways to heat the food:
- Stove top: Pour items into a small pot, medium heat, 4-5 minutes.
- Microwave : Pour items into your favorite bowl, heat up to 2 minutes.
- Place the BPA-free safe pouches directly into boiling water, 4-5 minutes.
Q. Is the plastic safe for consumption?
A. Your health is our number one priority. We use BPA-free and FDA approved, Nylon/Polyethylene pouches and can be frozen, refrigerated, microwaved, or boiled. Our puncture resistant pouches shield food from freezer burn and dehydration, keeping food fresh up to 5x longer.
Q. Can MotherBees help me lose weight post-pregnancy?
A. MotherBees is more concerned about keeping your body and mind healthy than it is with numbers. And remember, you need some body fat in order to produce breast milk for your baby!
Q. Something went wrong when I tried to order. What should I do?
A. Let us know! We will work with you to ensure that your experience is a positive one, and we want to make up any errors to you.
Q. How to skip deliveries?
A. You will need to log into your account. Open the Delivery Schedule tab.
Here you will see all upcoming deliveries for your subscription(s). To skip a delivery you just need to click "Skip" to the right of each relevant delivery.
Q. How to cancel my subscription?
A. You will need to log into your account. Click the Subscriptions tab. Next to each of the products you are subscribed to you will see a Cancel button on the right. Easy peasy!
PAYMENT OPTIONS & POLICIES
Q. Is customer information maintained in a private & confidential manner?
A. Yes! We do not post our client's personal information anywhere. We understand that during such a vulnerable time in a mother's life that privacy and confidentiality is of utmost importance.
Q. What forms of payment do you accept?
A. Major forms of credit card (Visa, MasterCard, American Express)